Gujrat Fans aim to provide a smooth and reliable shopping experience. If you face any issue with your order, we are here to help.
Return Eligibility
You may request a return if:
- The product is damaged or defective
- The product delivered is incorrect
- The issue is reported within 3 days of delivery
Conditions for Return
To be eligible for a return:
- The item must be unused and in original condition
- The product must be returned in original packaging
- Proof of purchase (order confirmation or invoice) is required
Non-Returnable Cases
Returns will not be accepted in the following cases:
- Change of mind after purchase
- Product used or installed
- Damage caused by improper handling or installation
- Minor scratches or cosmetic variations
Refund Process
Once your return request is approved:
- The product will be inspected
- If eligible, refund will be processed
- Refund will be issued via:
- Bank transfer OR
- Original payment method (if applicable)
Processing time: 5–10 working days
Replacement Policy
We offer replacement instead of refund in most cases:
- Defective products will be replaced
- Wrong items will be exchanged
Return Shipping
- Customers may be required to ship the item back
- Return shipping charges may apply
- In case of our error (wrong/damaged item), we will assist accordingly
How to Request a Return
To start a return:
- Contact us via WhatsApp or email
- Share:
- Order details
- Product images/videos
- Issue description
- Our team will guide you through the process
Important Notes
- Returns are subject to approval after inspection
- Products must not be sent back without confirmation
- GujratFans.com reserves the right to reject invalid claims
Contact Us
For any return or refund queries:
📧 info@gujratfans.com
📞 +92 307 5812460
